Shop rules

Online store regulations

  1. General provisions, contact with the store owner
    1. These regulations (hereinafter referred to as "Regulations") define the rules and conditions of use of the RADOMSKA KRAFTOWA KAWA online store, operating at www
    2. The owner of the Store is LIK sp. z o. o. with its registered office at: 91 Słowackiego, 91 Słowackiego, 26-600 Radom, entered into the register of entrepreneurs National Court Register under KRS number: 0000934215, NIP: 9482630631 (hereinafter "Seller").
    3. The Seller's contact details are as follows:
      Contact address: Słowackiego 91, 26-600 Radom
      Email address:
      Phone number: 576284335 (customer telephone service hours - in the Contact tab).
  2. Technical requirements
    1. In order to use the Store, you must have:
      1. computer or other device with a web browser;
      2. internet access;
      3. active email address.
  3. Personal data
    1. The administrator of personal data of the Store's customers is the Seller.
    2. All information about the processing of personal data of customers and other persons using the Store's website can be read in Privacy Policy.
  4. Conclusion of a sales contract, customer account
    1. The Store allows you to purchase goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
      1. no registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
    2. Information about the goods in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
    3. The condition for placing an order is to fill out in the order form all the required data necessary for shipping and possibly (at the customer's request) also data to generate a VAT invoice.
    4. If the customer decides to create an account in the Store (hereinafter "Account"), the registration is one-time, and the e-mail address and selected by client password are the basis for subsequent login. The Store allows you to log in to the Account also via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of his orders, and for subsequent orders he does not have to fill out the order form again with his personal data.
    5. The customer may resign from having an account at any time without incurring any costs. To do this, please send your resignation to the following e-mail address:
    6. Confirmation of the order by the customer using the "Buy and pay" button (or another button with the same wording) means:
      1. evil making the Seller offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
    7. The sales contract (hereinafter referred to as the "Agreement") is concluded upon acceptance of the order by the Seller (acceptance of the customer's offer), of which the Seller informs by order confirmation email.
    8. If it is impossible to complete the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. At the same time, the Seller will inform the customer about the existing possibilities of other ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid by the customer and it is not possible to complete it, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation).
    9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods.
    10. The store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failure to provide other data necessary to complete the order.
    11. The Seller reserves the right to suspend the execution of the order in a situation where the customer has provided false data or when these data raise reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.
  5. Prices and payment methods
    1. The prices of the Goods are given in Polish zloty (PLN) and in the gross amount, i.e. including VAT.
    2. The cost of delivery of the Goods is given separately in the Store's basket, depending on the delivery method chosen by the customer.
    3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the ordering stage (in the cart).
    4. Online payments in the Store are handled by the payment provider:
      • przelewy24
    5. If the customer chose to pay by regular bank transfer, payment for the order should be made within 5 days of placing it. In the absence of payment within the above-mentioned deadline, the Agreement is deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments via an external partner.
  6. Delivery of goods
    1. Delivery of Goods takes place at the customer's discretion:
      • via Inpost courier company
      • for InPost parcel lockers
      • collection in person
    2. The customer can also collect the order:
      1. in person at the Seller's office
    3. With the exception of Goods collected by the customer in person, the order is considered completed when the shipment is sent to the customer (the shipment is entrusted to the carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
    4. The goods are shipped by the Seller within 2 business days, unless a different date is clearly specified in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order processing time" tab.
    5. The Seller normally handles orders in the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab.
  7. Withdrawal from the contract
    1. Customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of its opening. Rome, without giving any reason, subject to the exceptions mentioned below.
    2. In order to meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the above-mentioned deadline:
      • in electronic form to: or
      • in writing to the following address: Słowackiego 91, 26-600 Radom.
    3. The declaration of withdrawal from the contract may be submitted according to the template available tutaj, but the use of the template is not obligatory. The Seller will immediately send the customer an e-mail confirmation of receipt of the declaration of withdrawal from the contract.
    4. Then, within the next 14 days, the customer should send back the returned Goods at their own expense to the postal address Słowackiego 91, 26-600 Radom.
    5. The Seller will immediately, no later than within 14 days from receiving the declaration of withdrawal from the contract, refund the following to the customer:
      • prices of the Goods;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest usual method of delivering the goods offered in the Store.
    6. The Seller may withhold the refund until he receives the Goods back, or at least the customer provides the Seller with proof of returning the item.
    7. The refund will be made using the same payment methods used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
    8. The Customer is responsible for reducing the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, he used the Goods in a manner other than necessary to determine the nature, characteristics and functioning of the goods.
  8. Exceptions to the right of withdrawal
    1. The right to withdraw from the contract does not apply to Contracts for the supply of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or serving to meet his/her individual needs (personalized goods);
      2. perishable quickly or with a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package was opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for reasons hygiene);
      4. audio or visual recordings or computer programs, delivered on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery;
      5. which, after delivery, due to its nature, is inseparably combined with other goods (e.g. construction materials, if used);
      6. daily newspapers, periodicals or magazines, with the exception of subscription contracts (paper press);
      7. whose price depends on fluctuations in the financial market, over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which may only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control has control.
  9. Complaints
    1. The Seller is obliged to deliver the Goods to the customer in accordance with the Agreement.
    2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
    3. Complaints may be submitted:
      • in electronic form to:
      • or in writing to the following address: Słowackiego 91, 26-600 Radom.
    4. The Seller will consider the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
    5. If you are dissatisfied with the way the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of ordinary proceedings before a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
    6. For the above purpose you can:
      1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to resolve the dispute amicably,
      2. use the help of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. use ODR platforms (Online Dispute Resolution), which is used to resolve disputes online between consumers and entrepreneurs if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,
      4. request a permanent consumer arbitration court to resolve a dispute arising from the concluded contract.
    7. Additional information on out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection:
  10. Final Provisions
    1. Polish law applies to Agreements concluded in the Store. The contract is concluded in Polish.
    2. No provision of the Regulations excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) arising from legal provisions.
    3. The Seller may make changes to the Regulations at any time, and such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Service Agreements. digital or electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer will be notified about changes to the Regulations and the possibility of not accepting the new content.
    4. The regulations are valid from November 17, 2023
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